It’s possible that you’ve signed up using a different email than the one you first provided to us. Please give us a call (800) 801-9833 and after we verify your identity we’ll be able to connect your new portal account to your patient chart.
No problem. You can easily update insurance information in the Billing tab on the left-hand side. After inputting your new information we will also be able to provide you with new information about coverage and eligibility. If you see the word "Pending" display next to your insurance carrier name then one of our staff will manually validate coverage and be in touch.
Charges will vary depending on your provider type, but initial evaluations will cost no more than $300, and follow-ups are at most $200. Please note that even if we are not a “participating provider” with your insurance company, you may still have out-of-network benefits that would cover your visit so be sure to enter your information during scheduling. We'll send the claims for you and refund you whatever your insurance company reimburses.
If you can't make it to your appointment, please cancel at least 24 hours in advance so we can offer the time to someone else. This will also ensure you avoid any no-show fees. You may do this by selecting "Appointments" within your navigation, clicking on the "Upcoming Appointment" and clicking Cancel.
After 24 hours you'll need to call us in order to cancel.
Once an Appointment has been confirmed then you may reschedule. To reschedule, click “Appointments” within your navigation, select the upcoming appointment you’d like to reschedule and choose a different time.
If you'd like, visit our Overview page for a video on preparing for your first appointment.
The questions asked during the intake process helped us to narrow down on a group of providers that matched in service specialty, insurance eligibility, availability and nearest location. To explore options beyond our “Best Match” recommendation you may toggle to view “All available”. You can also review our provider bios here prior to booking if you'd like.
Psychiatrists are medical doctors (trained as an M.D. (Doctor of Medicine). or D.O. (Doctor of Osteopathic Medicine), who have completed medical school, and then completed residency training in psychiatry. Psychiatrists are able to assess both the mental and physical aspects of psychological problems and are able to prescribe medications to treat mental illnesses.
Marriage & family therapists are licensed mental health professionals that use psychotherapy and their understanding of family systems to diagnose and treat mental and emotional disorders (for individuals and couples) within the context of marriage, couples, and family systems.
MD - Doctor of Medicine
DO - Doctor of Osteopathic Medicine
PMHNP - Psychiatric Mental Health Nurse Practitioner
PsyD - Doctor of Psychology
LMFT - Licensed Marriage & Family Therapist
LCSW - Licensed Clinical Social Worker
Give us a call if you have any additional questions (800) 801-9833