RESOURCES

Patient Portal FAQ

app.sensible.care

1. How do I reset my password?

If you are having trouble logging in, you can reset your password here.

2. I'm logged in but I don't see any of my treatment history

It’s possible that you’ve signed up using a different email than the one you first provided to us. Please give us a call and after we verify your identity we’ll be able to connect your new portal account to your patient chart.

3. I've changed insurances, how do I update that? 

No problem You can easily update insurance information in the Billing tab on the left-hand side. After inputting your new information we will also be able to provide you with new information about coverage and eligibility. If you see the word "Pending" display next to your insurance carrier name then one of our staff will manually validate coverage and be in touch. 

4. I don't have insurance, what will my appointment cost?

Charges will vary depending on your provider type, but initial evaluations will cost no more than $300, and follow-ups are at most $200. Please note that even if we are not a “participating provider” with your insurance company, you may still have out-of-network benefits that would cover your visit so be sure to enter your information during scheduling. We'll send the claims for you and refund you whatever your insurance company reimburses.

5. How do I cancel an appointment?

If you can't make it to your appointment, please cancel at least 24 hours in advance so we can offer the time to someone else. This will also ensure you avoid any no-show fees. You may do this by selecting "Appointments" within your navigation, clicking on the "Upcoming Appointment" and clicking Cancel. 

After 24 hours you'll need to call us in order to cancel. 

6. How do I reschedule an appointment?

Once an Appointment has been confirmed then you may reschedule. To reschedule, click “Appointments” within your navigation, select the upcoming appointment you’d like to reschedule and choose a different time.

7. How do I prepare for my appointment? 

  • Forms that need to be completed prior to treatment will be located within your navigation under "Forms". 
  • A short version was completed during scheduling. Please complete the full intake questionnaire prior to your first appointment. 
  • Please arrive/join 5 to 10 minutes before your appointment. We never double-book and our providers generally start on time.
  • The location and time of your appointment can be found under the Appointments section of your account as well as in your confirmation email. 

8. Why am I being matched with this provider?

The questions asked during the intake process helped us to narrow down on a group of providers that matched in service specialty, insurance eligibility, availability and nearest location. To explore options beyond our “Best Match” recommendation you may toggle to view “All available” 

 

9. What is the difference between a therapist and a psychiatrist? 

Psychiatrists are able to assess both the mental and physical aspects of psychological problems and are able to prescribe medications to treat mental illnesses. Marriage & family therapists are licensed mental health professionals that use psychotherapy and their understanding of family systems to diagnose and treat mental and emotional disorders within the context of marriage, couples, and family systems.

10. What do the letters by the name of the provider mean? 

Psychiatrists:

MD - Doctor of Medicine

DO - Doctor of Osteopathic Medicine

PMHNP - Psychiatric Mental Health Nurse Practitioner


Psychologists:

PsyD - Doctor of Psychology

 
Therapists:

LMFT - Licensed Marriage & Family Therapist

LCSW - Licensed Clinical Social Worker

We're here to help.

Give us a call if you have any additional questions (800) 801-9833

Sensible Care logo

Partners in peace of mind.

Partners in peace of mind.

Contact Us

Contact Us

Call (800) 801-9833 

Email contact@sensiblecare.com

Address 505 N Tustin Ave. Ste 150 Santa Ana, CA 92705

If you are in a life-threatening situation please call +1 (800) 273-8255

Call (800) 801-9833 

Email contact@sensiblecare.com

Address 505 N. Tustin Ave. Ste 150 Santa Ana, CA 92705

If you are in a life-threatening situation please call +1 (800) 273-8255

© 2020 Sensible Care, LLC. 

Instagram | Facebook | LinkedIn | Yelp

Privacy Policy   |   Terms of Use

© 2020 Sensible Care, LLC. 

Instagram | Facebook | LinkedIn | Yelp

Privacy Policy   |   Terms of Use

© 2020 Sensible Care, LLC.

InstagramFacebook | LinkedIn | Yelp

Privacy Policy   |   Terms of Use